We reserve the right, at any time after receipt of your order, to accept or decline your order, or any portion thereof, in our sole discretion, even after the customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, a credit will be issued to the original method of payment.

>> Please note that orders that have already been packed or shipped cannot be cancelled.

Please note that your shipping address cannot be changed once the order has been processed or shipped. Please update your shipping address from your business address to your residential address, as we do not know how long the destination's customs department will hold the package.

When you shop online with your credit card, all your information is entered into a secure SSL website. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

No, you can also place an order as a guest. But there are some benefits to having an account with us:

Faster checkout process

You can easily view your order status and order history

You will receive updates on our new releases and special promotions

Yes. We offer a 30-day return policy. After receiving the goods, you can easily return the item within 30 days.

Please provide the following complete information:

vvisibly UG (haftungsbeschränkt)

Herzbergstr. 40-43

10365 Berlin

Robin Resch in House 6.8

Should you find any defects in product quality, you have the option to return the item to us within 30 days.

We will cover the return shipping costs within Germany.

As a retailer, we naturally provide you with the statutory warranty of two years. This means: Your crossbag is free of defects during this period. Should a defect nevertheless occur, you can request subsequent performance within these two years.